This second part of our blog series continues with the topic of direct involvement of customers and gives some practical examples of when, where and how to introduce and include your customer into JIRA. We will then discuss two of mgm’s proven real-world workflows and use them as case studies about appropriate modes for successful customer participation. You will also learn about our recommended ways of keeping the complexity of huge JIRA projects from the customer.
This two-part series shows how JIRA can be used for other things than just bug tracking and presents mgm’s experiences with embracing JIRA in nearly all parts of traditional and agile project lifecycles, resulting in a number of customized, optimized JIRA workflows and processes. In this first part, I will give you an overview of challenges we faced over the years and how we adapted JIRA to meet them. You will get a taste of the vast variety of uses we have found for JIRA and understand why we decided to use only one tool instead of many.