This blog is a place to meet our experts. We share technical knowhow and lessons learned from software projects, and discuss clever solutions for real-world problems.
It’s a common saying in IT: “I had a problem and used regular expressions to solve it. Now I’ve two problems”. We want to offer help in a series of mgm “Hacking Java Puzzler” blog entries and demonstrate how regular expressions can be useful anyway. In this first episode we will focus on splitting CSV lines.
My project was part of our customer’s effort to replace all of the enterprise applications with web applications based on a standardized technology stack. In this strategic move, the call center integration was a crucial step. As it turned out, the technical design of the new call center telephony solution was quite challenging. We did not only learn a lot about CTI; we also had to implement the system to be scalable and ensure that it handles more than 1000 call center agents.
