Archive for May, 2012

Regular Expressions: Splitting Pipes

It’s a common saying in IT: “I had a problem and used regular expressions to solve it. Now I’ve two problems”. We want to offer help in a series of mgm “Hacking Java Puzzler” blog entries and demonstrate how regular expressions can be useful anyway. In this first episode we will focus on splitting CSV lines.

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Building a scalable Web-based Call Center CTI Solution

My project was part of our customer’s effort to replace all of the enterprise applications with web applications based on a standardized technology stack. In this strategic move, the call center integration was a crucial step. As it turned out, the technical design of the new call center telephony solution was quite challenging. We did not only learn a lot about CTI; we also had to implement the system to be scalable and ensure that it handles more than 1000 call center agents.

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